How does MD Ally work?
Each year, millions of non-emergency calls are made to 9-1-1 for emergency medical services. These calls place an incredible amount of strain on emergency services, increase response times, and drive billions in excess costs. MD Ally is a public safety telehealth solution that expands the scope of services available to dispatchers and first responders enabling them to connect non-emergency callers to telehealth and local community resources.
How do I set up an MD Ally account?
MD Ally’s telehealth solution was designed for public safety agencies and their payor partners. Agencies or health plans interested in joining should meet with a member of our team to explore partnership opportunities.
What type of technology does MD Ally work with?
We use existing technical infrastructure, protocols, and workflows for a seamless transition to virtual care. MD Ally enables access to telehealth by integrating into the backend of existing incident documentation platforms to reduce personnel strain, training times, and adoption challenges.
Does MD Ally work with community paramedicine programs?
Absolutely! MD Ally can help navigate qualified patients that call into 9-1-1 to your community paramedics, as well as allow your community paramedics to access telehealth services. Additionally, your community paramedics can utilize MD Ally to check in with their patient panel virtually, helping your program scale without the need of additional resources.
Can patients get prescriptions through MD Ally?
MD Ally does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. MD Ally doctors do not issue prescriptions for narcotics, opioids, benzodiazepines and other DEA-controlled substances that may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by MD Ally doctors.
To what other resources can MD Ally connect patients?
In addition to telehealth, MD Ally works with local healthcare partners to form a robust ecosystem of services patients can be directed to. This includes, but isn’t limited to social services, behavioral health, and in-network resources.
Can MD Ally handle emergency situations?
While partners should not use MD Ally for patients experiencing a medical or mental health emergency, in the event of a medical emergency, MD Ally does have the ability to connect directly to the local 9-1-1 emergency communications system and send emergency resources to the patient’s location.
Is there a time limit on visits?
There is no time limit, however most visits are completed in 30 minutes or less.
How does MD Ally protect my privacy?
MD Ally is committed to protecting the privacy of every individual who uses our services. We comply with all relevant state, national and international laws and regulations. This includes the U.S. Health Insurance Portability and Accountability Act of 1996, known as HIPAA. Unless permitted or required by law, your medical information will not be shared without your consent. On occasion, we may use de-identified information to help us improve our clinical programs.