Best Practices

4 Key Stakeholders You Need When Evaluating Telemedicine

Megan Marino, MD, FAAP

December 6, 2022

Telemedicine technology has become an increasingly popular tool for delivering medical care remotely, and it has the potential to revolutionize the way that emergency medical services are delivered. However, choosing the right telemedicine software is a complex process that requires careful consideration and input from multiple stakeholders. Let’s look at four key stakeholders you should include when evaluating telemedicine software. 

#1 Paramedics & Dispatchers

As the primary users of telemedicine software, paramedics and dispatchers should be heavily involved in the evaluation process. They should be consulted on the specific features and capabilities that are most important to them, as well as the software’s usability and ease of use. In addition, both medics and dispatchers should be able to field test telemedicine software and feel comfortable with the user interface and experience. 

#2 Medical Directors 

As medical directors are responsible for overseeing the clinical aspects of the EMS system, including the use of telemedicine technology, it’s important to include them in the evaluation process. They should be involved in the evaluation process to ensure that the telemedicine software is aligned with clinical best practices, fits into existing protocols, and how the technology will meet the crews’ needs.

#3 City Managers

Although involving city managers in telemedicine software evaluation may seem surprising, city managers often have perspectives on how the city can use services derived from telemedicine, such as mental and social healthcare. In addition, city managers are often responsible for enforcing a city’s budget and can give EMS agencies additional advocacy when looking to implement telemedicine software. 

#4 Patients

While they may not be directly involved in the evaluation process, patients’ needs and preferences should be considered when evaluating telemedicine software. This could include factors such as the convenience and comfort of using the software and the privacy and security of patient information. In addition, it is important to consider the needs of different types of patients, such as those with various medical conditions or those who may require specialized care.

Involving these four key stakeholders in evaluating telemedicine software is essential to ensure that the software meets the needs of all involved and is effectively integrated into your EMS system. By considering the needs and preferences of end-users, medical directors, city managers, and patients, agencies can choose telemedicine software tailored to their specific needs and goals. 

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