Best Practices

5 “Must-Have” Features for Medics Using Telemedicine

Megan Marino, MD, FAAP

December 15, 2022

Telemedicine technology has the potential to revolutionize how EMS crews deliver care, but choosing the right telemedicine software can feel overwhelming. There are many factors to consider, and it is important to carefully evaluate the organization’s needs and the crew’s preferences. Let’s explore “must-have” features for medics using telemedicine software. 

#1 Ease of Use

Medics work in fast-paced and high-stress environments, so whatever telemedicine software you choose must be easy to use and navigate. Look for software with a simple and intuitive interface, and test it out to ensure it is user-friendly.

#2 Robust Communication Tools

Effective communication is critical in the medical field, and your selected telemedicine software should provide a range of communication tools to support this. This could include features such as secure messaging, video conferencing, and the ability to share documents and images.

#3 Integrations with CAD and ePCR

Telemedicine software should be able to seamlessly integrate with existing systems, such as CAD and ePCR. This will help to ensure that patient information is easily accessible and that there is no duplication of effort.

#4 Data & Reporting  

Robust reporting provides medics access to analytics that ultimately help them make more informed decisions about patient care in the future. By analyzing patient data, medics can identify trends and patterns that may not be immediately apparent, which can help them identify more effective treatment approaches.

#5 Scalability

Telemedicine software should be able to scale with the needs of the organization. This is especially important for medics who may be working in areas with fluctuating patient volumes, as the software should be able to handle increased demand without slowing down or crashing.

By considering these five features, you’ll set your medics up with a telemedicine experience that is easy to integrate into their workflows and provides insight into how to improve patient care. See how MD Ally can help your medics love using telemedicine software by clicking here.